FAQ

How long until my order ships?

In-stock items ship in 1–3 business days. Personalized items are made to order and ship in 2–5 business days.

What are your prints made of?

Most items are printed in PLA, a plant-based plastic. Parts that need extra strength or heat resistance are printed in PETG. PLA can soften above about 55°C (130°F), so keep prints out of hot cars.

How do I add a name or photo?

Enter your text or upload your photo on the product page before adding to cart. We'll email you if anything needs checking before we print.

Can I return a personalized item?

Personalized items can't be returned unless they arrive damaged or with a defect. If that happens, email us a photo within 14 days and we'll reprint or refund it.

Do you take custom orders?

Yes — contact us with what you have in mind and we'll send a quote.

When should I order for Christmas?

Order by December 12 for delivery by Christmas in the US.